Next Steps Solutions

Lauren Laidlaw - Founder & Specialist Support Coordinator

Lauren is the Founder and Managing Director of Next Steps Solutions, bringing over 20 years of experience in the disability sector. With a background spanning disability support, early childhood intervention and Specialist Support Coordination, she is passionate about helping people with disability, children in care and their families feel heard, supported and empowered. Lauren believes in building capacity, navigating the NDIS with confidence and helping every person take meaningful steps towards their goals.

Lauren Laidlaw - Founder & Specialist Support Coordinator

Lauren is the Founder and Managing Director of Next Steps Solutions, bringing over 20 years of experience in the disability sector. With a background spanning disability support, early childhood intervention and Specialist Support Coordination, she is passionate about helping people with disability, children in care and their families feel heard, supported and empowered. Lauren believes in building capacity, navigating the NDIS with confidence and helping every person take meaningful steps towards their goals.

Maddie McCarthy - Recovery Coach & Support Coordinator

I bring a compassionate, person-centred approach to my work! I am passionate about empowering participants to navigate the NDIS, accessing the right services, and achieving personal goals. I have a Certificate IV in mental health and specialised recovery coach training but, my strength lies in building connections. I will ensure you feel supported every step of the way coordinating your support and promoting your independence.

Maddie McCarthy - Recovery Coach & Support Coordinator

I bring a compassionate, person-centred approach to my work! I am passionate about empowering participants to navigate the NDIS, accessing the right services, and achieving personal goals. I have a Certificate IV in mental health and specialised recovery coach training but, my strength lies in building connections. I will ensure you feel supported every step of the way coordinating your support and promoting your independence.

Joanne Stefanac - Specialist Support Coordinator

With over 25 years of experience in the disability sector, Joanne is passionate about helping people with complex support needs feel heard, supported and empowered. She has a special interest in supporting children with complex disabilities and brings extensive knowledge of SIL, SDA and complex service coordination. Joanne values building genuine relationships with participants and families, working together to find the right supports and helping people navigate the disability sector with confidence.

Joanne Stefanac - Specialist Support Coordinator

With over 25 years of experience in the disability sector, Joanne is passionate about helping people with complex support needs feel heard, supported and empowered. She has a special interest in supporting children with complex disabilities and brings extensive knowledge of SIL, SDA and complex service coordination. Joanne values building genuine relationships with participants and families, working together to find the right supports and helping people navigate the disability sector with confidence.

Michelle Cranfield - Specialist Support Coordinator

Michelle brings seven years of Support Coordination experience and a genuine passion for helping people live life on their own terms. She has a particular interest in mental health, youth and complex support needs, and values building trusting relationships with participants. Michelle is committed to person-centred support, choice and control, and helping people navigate their NDIS journey with confidence, dignity and independence. Her philosophy is simple: your plan, your life, your choice.

Michelle Cranfield - Specialist Support Coordinator

Michelle brings seven years of Support Coordination experience and a genuine passion for helping people live life on their own terms. She has a particular interest in mental health, youth and complex support needs, and values building trusting relationships with participants. Michelle is committed to person-centred support, choice and control, and helping people navigate their NDIS journey with confidence, dignity and independence. Her philosophy is simple: your plan, your life, your choice.

Lisa Daniels - Recovery Coach & Support Coordinator

With 29 years of experience in the disability sector, Lisa brings warmth, compassion and a genuine passion for helping others. As a Recovery Coach and Support Coordinator, she supports people to navigate their NDIS journey, build independence and work towards their goals. Lisa values building trusting relationships and empowering people to make their own choices, ensuring everyone feels heard, respected and supported to take their next steps.

Lisa Daniels - Recovery Coach & Support Coordinator

With 29 years of experience in the disability sector, Lisa brings warmth, compassion and a genuine passion for helping others. As a Recovery Coach and Support Coordinator, she supports people to navigate their NDIS journey, build independence and work towards their goals. Lisa values building trusting relationships and empowering people to make their own choices, ensuring everyone feels heard, respected and supported to take their next steps.

Laura Winner - Administration Officer

Laura brings warmth, organisation and a keen eye for detail to her role as Administration Coordinator at Next Steps Solutions. With extensive experience in administration and customer service, she helps keep everything running smoothly behind the scenes. Approachable, reliable and always happy to lend a hand, Laura takes pride in supporting her colleagues and helping create a positive, welcoming experience for our participants and families.

Laura Winner - Administration Officer

Laura brings warmth, organisation and a keen eye for detail to her role as Administration Coordinator at Next Steps Solutions. With extensive experience in administration and customer service, she helps keep everything running smoothly behind the scenes. Approachable, reliable and always happy to lend a hand, Laura takes pride in supporting her colleagues and helping create a positive, welcoming experience for our participants and families.